The consumer section provides information about private health insurance and insurers, types and levels of cover, waiting times, government surcharge and rebate, consumer rights and responsibilities.

As the regulator of the private health insurance industry, PHIAC plays a key role in protecting consumers. PHIAC’s primary responsibility is to ensure the industry is competitive, efficient and financially sound. PHIAC regularly review insurers’ finances and develops actuarial modelling to ensure insurers have enough funds to pay claims now and in the future. PHIAC also develops rules to ensure insurers are managed appropriately and take into account the interests of consumers.

The industry section provides information about the regulatory framework in place, industry statistics, industry education programs and other industry related information.

As the regulator of the private health insurance industry, PHIAC plays a key role in supervising the industry. PHIAC closely monitors industry risks and ensures the controls in place are effective in managing those risks. To ensure the industry fully understands the consequences of growth, capital adequacy standards and prudential standards, PHIAC runs education programs and provides guidance to insurers. PHIAC also has the power to ensure best practices are implemented.