Industry Survey

In July and August 2011, the Private Health Insurance Administration Council (PHIAC) conducted a survey of its stakeholders. PHIAC engaged Australian Survey Research (ASR) to deploy and analyse a web survey of the 34 registered private health insurers. ASR also conducted 9 in-depth telephone interviews with selected knowledgeable industry observers and peak body representatives.

Download PHIAC Stakeholder Survey 2011 (PDF 847 KB)

Key Findings:

• All peak body representatives agreed that PHIAC was visible and approachable by the industry and that PHIAC performed an important job within the private health insurance sector. Survey respondents also found PHIAC staff to be helpful and approachable.
• Overall the survey is a good result in support of PHIAC’s prudential framework and approach to supervision. Nearly all private health insurers agree (97%) that PHIAC provides sufficient opportunity for consultation in changes to prudential standards and guidance material and that guidance material is clear and useful. Most also agree that PHIAC effectively administers the Risk Equalisation Trust Fund and effectively enforces prudential requirements.

PHIAC will use the results from the survey to inform and guide its approach to the discharge of its duties as the prudential regulator of the private health insurance industry. The findings from the 2011 Stakeholder Survey are available through the link embedded in the report image.